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Offers (6)

New customers
Save up to 90% on Freshworks’ suite of products!
Discount 90%

To see further details, please click on “Show more”

Bootstrapped
$100,000
Up To
New customers
Save up to 90% on Freshsales Suite (All-in-one CRM)
Discount 90%

To see further details, please click on “Show more”

Bootstrapped
$12,500
Up To
New customers
Save up to 90% on Freshdesk Omnichannel (All-in-one customer support software)
Discount 90%

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Bootstrapped
$12,500
Up To
New customers
Save up to 90% on Freshmarketer (Marketing Automation Software)
Discount 90%

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Bootstrapped
$12,500
Up To
New customers
Save up to 90% on Freshchat (Customer Messaging Software)
Discount 90%

To see further details, please click on “Show more”

Bootstrapped
$12,500
Up To
New customers
Save up to 90% on Freshservice (IT Service Management Software)
Discount 90%

To see further details, please click on “Show more”

Bootstrapped
$12,500
Up To

Basic Info

Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales, and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 60,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

Why work with us

Freshworks’ suite of products!

Boost your startup journey with leading customer engagement solutions from Freshworks including CRM, live chat, support, marketing automation, and ITSM.

Why should I join Freshworks for Startups?

Mentorship and Resources by Industry Leaders: Startup-focused resources and mentorship to help your startup scale faster. Access to office hours with functional leaders from Freshworks and extended mentor network to accelerate your growth journey. Everything you can imagine is real.

Priority invites to startup events and investor connects: Meet with like-minded peers in our community, get opportunities to speak 1:1 with investors through VC Connect events and global startup-focused events. Connect with 1000+ partners across the Freshworks for Startups network.

We’ve seen some cool things happening to our customers, you should check them out too!

Clients (5)

GetYourGuide

Internet Software & Services

Hamleys

Retail

Decathlon

Consumer Discretionary

Hired

Internet Software & Services

Video

Company focus

Services

Infrastructure & Automations

Industries

Automotive
Health, Wellness and Fitness
Retail
Accounting
Apparel & Fashion
Aviation & Aerospace
Banking

Projects or Case studies (2)

Hired wins customer love with Freshdesk

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Today at Hired, 56 Freshdesk Occasional Agents handle service and support—with traffic control filtered through one full-time customer service representative and eight other licensed users. This means that anyone in the company can resolve customer or employer issues—at savings to the company of almost $4,000 per month over the traditional license model. This feature, the Occasional Agent, was the deciding factor in acquiring Freshdesk, and a game-changer for Hired. Using Freshdesk as an interdepartmental collaboration tool, the IT team can prioritize, assign, and monitor this internal support system, and it’s working well, according to Nate: “The Freshdesk approach has made it possible to grow our customer service presence virtually seamlessly from department to department, without any significant interruption. There’s just one email address for everyone, whether you’re a job seeker, an employer, or an employee of Hired. Using this technique, everybody knows where to report. Every issue—from a customer issue to a plumbing problem, to a request for a custom report—gates through the support email. We’ve found it extremely efficient. Using Freshdesk, we’ve woven a culture of support throughout our company.”

Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk

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Key successes with Freshdesk After the quick implementation of Freshdesk, Hamleys could effectively optimize customer support operations. Since going live with Freshdesk, workflows are much more streamlined and efficient. By reducing manual efforts for agents, SLA adherence has improved. With admins spending less time on manual reporting tasks, this has freed up time for management to think strategically about their customer service, which is starting to impact positively on customer satisfaction levels. Speaking specifically about agent performance, Vaughan states, “agents are now able to measure themselves and see how well they are doing, that gives them a boost.” Even the gamification of the helpdesk has helped boost overall employee morale. “With gamification, our agents are able to see each other’s scores. This has created a healthy competition among the team and their feedback about this has been very positive”, says Vaughan. “Now that we have statistics and can see agent performance scores, that encourages our teams to provide even better customer service. My agents are happier now.” In terms of quantifiable benefits, Hamleys was able to see a 50% reduction in cost as a result of switching to Freshdesk.

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